What Boston Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only marketing we can’t write ourselves. After 42 years in Boston, we’ve learned that a good reputation isn’t built on promises - it’s built on showing up when we say, explaining what we found in plain English, and standing behind the work with something in writing. The homeowners below aren’t characters; they’re neighbors who called (857) 597-5950 with a specific problem and told us afterward how it went.
Recent Reviews
We bought a place in Jamaica Plain with a fireplace that hadn’t been touched since the nineties. Russell ran the camera up and showed us photos of cracked flue tiles I’d never have known were there. The sweep and inspection took about ninety minutes, and he walked us through what needed fixing now versus what could wait. No pressure, just facts. The 90-Day Done Right Promise was on the estimate in black and white.
Lisa A.
Jamaica Plain, Boston
I’d been putting off a chimney cleaning in Roslindale because the last company tried to sell me a liner I didn’t think I needed. Hearthstone was different - Russell did the Level-2 inspection, showed me the photos, and said the liner was actually fine for another few seasons. He cleaned it, capped it, and that was the bill. A square deal: no surprises on the bill.
Alejandro F.
Roslindale, Boston
Our Back Bay condo has a working fireplace that’s basically decorative - we use it maybe six times a winter. Still, the smell was getting noticeable. I called at 8 PM on a Tuesday and a live person answered, which I didn’t expect. They scheduled us for Thursday, the technician was uniformed and on time, and the cleaning took one visit. Most jobs completed in a single visit - they mean it.
Layla N.
Back Bay, Boston
After a chimney fire scare in Dorchester last February, I was pretty anxious about what we’d find. Russell found creosote buildup that was worse than I hoped but not as bad as I feared. He explained the difference between a sweep and what actually needed repair, used professional-grade materials from brands he named - DuraFlex for the liner section, HeatShield for the crown - and the photos from the camera inspection were on my phone before he left. Done right - and we stand behind it. He put that in writing.
Lina H.
Dorchester, Boston
We live in a 1910 triple-decker in Somerville, not technically Boston but close enough that Hearthstone covers it. The chimney hadn’t been swept in the five years we’d owned the place, and the previous owners didn’t leave records. Russell treated it like the unknown it was - full Level-2 inspection, camera up and down, photos of every stage. Found a bird’s nest that was partially blocking the flue and a cracked crown that was letting water in. He explained what was urgent (the blockage, before we lit another fire) and what could wait until spring (the crown repair). We’ll be there when we say - they were.
Lisa A.
Somerville, MA
I got a quote from another company for $4,200 in “necessary” chimney work in Cambridge. Something felt off, so I called Hearthstone for their Free Second Opinion on any written estimate. Russell inspected everything the first company claimed was failing and found about half of it was either exaggerated or outright wrong. The actual repair was $1,800, and he showed me camera evidence for every item on the list. Photos you can see, a plain-English verdict - documented like an engineer, explained like a craftsman. That’s exactly what happened.
Alejandro F.
Cambridge, MA
Why Customers Trust Us
These reviews keep coming back to the same things, and that’s not an accident. The 90-Day Done Right Promise - the Keystone Standard - means if it’s not right, we make it right, backed in writing with no paperwork and no arguing. No one asks for it often, but everyone notices it’s there.
Our Level-2 camera inspections end with photos you can see and a plain-English verdict. We’re not trying to impress you with jargon; we’re trying to show you what we found so you can make an informed decision about your own home. The professional-grade materials we use - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - aren’t secrets; we name them because they’re the same brands any serious technician would use, and we don’t substitute builder-grade alternatives to pad a margin.
The live person answering every call 24 hours a day, 7 days a week isn’t a luxury - it’s how a company that plans to be in Boston for another thirty years acts. The background-checked, uniformed technicians who complete most jobs in a single visit aren’t performing customer service; they’re doing their job efficiently so you can get back to yours. And the no-hassle upfront pricing means the number on the estimate is the number on the invoice, period. A square deal: no surprises on the bill.
We’ve been at this since 1984. Russell Haines has owned Hearthstone Chimney Co. through Boston’s housing booms, its winters, and its share of contractors who came and went. The reviews above aren’t curated for a website; they’re what happens when you treat a chimney like a system that keeps a house safe and a homeowner like someone who deserves to understand what they’re paying for.
If you’re in Boston, Jamaica Plain, Roslindale, Back Bay, Dorchester, or nearby and your chimney needs attention, call (857) 597-5950. A live person will answer, and we’ll schedule a time that works. Done right - and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Boston since 1984.